Withdrawing Funds Back to Your Wallet
Withdrawals go back to the same payment method you used to deposit — Touch 'n Go eWallet, Boost or GrabPay. Open the withdrawal section in your account, pick your method, and enter the amount you want to move out. If your account has not yet completed identity verification, you will be prompted to do that first; it is a one-time step. We
do not invent processing windows — actual clearing time depends on the payment provider's own schedule, which you can check in your wallet app after submitting.
- Open the withdrawal panel — From your account dashboard, select withdraw and choose the wallet or bank account you want the funds sent to.
- Enter the withdrawal amount — Type in the amount, confirm it matches your available balance, and review the details before submitting the request.
- Complete identity verification if prompted — First-time withdrawals require a verified account. Upload your MyKad or passport image as directed — this is a one-time requirement.
- Track the status in your account — Your withdrawal request status shows in the transaction history. Check your wallet app for the incoming transfer once the provider processes it.